Payment & Cancellation Policy
At Mint Group Private Care, we believe in providing compassionate care with clear and transparent policies. Please review the following payment and cancellation guidelines before scheduling services.
At Mint Group Private Care, we believe in providing compassionate care with clear and transparent policies. Please review the following payment and cancellation guidelines before scheduling services.
Mint Group Private Care currently operates as a private pay provider. We currently accept: credit and debit cards, ACH bank transfers, personal checks, and approved electronic payment methods.
Some Long Term Care Insurance policies and Veterans Benefits may reimburse eligible clients after payment. Clients are responsible for verifying reimbursement eligibility.
All scheduled care visits require a minimum of four (4) consecutive hours. This allows sufficient time to provide safe, personalized, and uninterrupted care while maintaining reliable scheduling for all clients.
Services are billed in 1 hour increments after the initial 4 hour minimum.
Additional hours may be requested during a scheduled visit and are subject to caregiver availability. Additional time is billed at the same hourly rate.
Additional hours requested during a visit are subject to caregiver availability and cannot be guaranteed.
Invoices will be provided electronically unless another arrangement has been made. Payment is due according to the agreed upon invoice terms established before services begin.
Payments not received by the due date may be subject to late fees or temporary suspension of services until the account has been brought current. Mint Group Private Care reserves the right to discontinue future scheduling for accounts with unpaid balances.
Any returned check or failed electronic payment may result in additional processing fees and may require future payments to be made using an alternate payment method.
Additional charges may apply for: weekend services, holiday services, extended travel distances, and same day scheduling requests. Any additional charges will be discussed before services are provided whenever possible.
Clients may cancel scheduled services without penalty by providing at least 24 hours' notice.
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
If the caregiver arrives at the scheduled location and the client is unavailable without prior notice, the scheduled visit may be billed according to the agreed upon minimum visit requirements.
Mint Group Private Care understands that emergencies happen. Cancellation fees may be waived for medical emergencies, severe weather, or other unforeseen circumstances at the sole discretion of Mint Group Private Care.
If Mint Group Private Care must cancel a scheduled visit due to illness, severe weather, emergencies, or other unavoidable circumstances, reasonable efforts will be made to notify the client as soon as possible and reschedule services when appropriate.
Five day and seven day live in care, extended care, or other long term reservations may require advance payment or a reservation deposit before services begin. Specific payment arrangements will be discussed before scheduling.
Payments for services that have already been provided are generally nonrefundable. Clients with billing concerns should contact Mint Group Private Care within seven (7) days of receiving an invoice so the matter can be reviewed promptly.
If you have any questions regarding this Payment & Cancellation Policy, please contact:
Mint Group Private Care
✉ Email: mintgroupcare@gmail.com
📞 Phone: (412) 853-5697
🌐 Website: mintgroupcare.com
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