Terms & Conditions

1. SERVICES

Mint Group Private Care provides nonmedical private duty care to adults who wish to remain safe, comfortable, and independent in their homes. Services may include companionship, personal care assistance, meal preparation, light housekeeping, transportation, medication reminders, overnight care, respite care, and other agreed upon nonmedical support.

Mint Group Private Care does not provide emergency medical services or nursing services unless specifically authorized and permitted by applicable law.

2. CARE ASSESSMENTS

Every new client begins with a care assessment. The assessment allows us to better understand the client's needs, develop an appropriate care plan, and determine service availability.

Submitting a care request or completing an online assessment does not guarantee that services will be accepted or scheduled.

3. SCHEDULING

Services are provided by appointment and are based on availability. A minimum of four (4) consecutive hours is required for all scheduled care visits.

Service requests may be accepted, declined, or modified based on staffing availability, travel distance, scheduling conflicts, or the client's care needs.

4. ESTIMATES

Any estimate provided through our website or Care Cost Estimator is for informational purposes only. Final pricing may vary based on the in-home assessment, travel requirements, weekends, holidays, scheduling needs, and individualized care requirements.

5. CLIENT RESPONSIBILITIES

Clients and families agree to provide accurate information regarding the client's condition, medications, mobility, and care needs. Clients are responsible for maintaining a reasonably safe home environment for caregivers.

Aggressive animals should be secured during care visits unless otherwise agreed upon.

6. RIGHT TO DECLINE OR DISCONTINUE SERVICES

Mint Group Private Care reserves the right to decline, suspend, or discontinue services when necessary, including but not limited to: unsafe working conditions, harassment or abuse, threats or violence, illegal activity, requests outside the caregiver's scope of practice, or repeated nonpayment.

Whenever appropriate, reasonable notice will be provided before services are discontinued.

7. EMERGENCY SITUATIONS

Mint Group Private Care is not an emergency response service. If a medical emergency occurs, clients or family members should immediately call 911.

8. WEBSITE INFORMATION

Information provided on this website is intended for general informational purposes only and should not be considered medical, legal, or financial advice.

9. CHANGES

Mint Group Private Care reserves the right to update these Terms & Conditions at any time. Updates will be posted on this website.

10. DISCONTINUATION OF SERVICES

Mint Group Private Care is committed to providing compassionate, respectful, and professional care. Likewise, clients and family members are expected to maintain a safe and respectful environment.

Mint Group Private Care reserves the right to refuse, suspend, or terminate services immediately when necessary due to circumstances including, but not limited to:

• Verbal abuse, harassment, threats, or intimidation.
• Discriminatory, hateful, or abusive conduct directed toward the caregiver.
• Physical aggression or violence.
• Sexual harassment or inappropriate behavior.
• Unsafe working conditions or hazardous environments.
• Illegal activity occurring in the home that places the caregiver at risk.
• Repeated nonpayment for services.
• Repeated violations of the Service Agreement.
• Any situation that jeopardizes the safety, well being, or professional integrity of the caregiver.

Whenever appropriate, reasonable notice will be provided. However, Mint Group Private Care reserves the right to terminate services immediately if continued care would present a safety concern or create a hostile work environment.

11. MUTUAL RESPECT POLICY

Mint Group Private Care believes every individual deserves to be treated with dignity and respect. Respectful communication is expected from all clients, family members, visitors, and the caregiver throughout the course of services.

12. SERVICE AGREEMENT TERMINATION

Either Mint Group Private Care or the client may discontinue services at any time with reasonable notice.

Mint Group Private Care reserves the right to immediately suspend or terminate services when necessary, including but not limited to:

• Nonpayment or repeated late payment.
• Unsafe working conditions.
• Physical violence, threats, harassment, or abusive behavior toward caregivers.
• Aggressive or unsecured animals that create a safety risk.
• Requests for services outside the scope of nonmedical private duty care.
• Illegal activity or unsafe conditions in the home.
• Any situation that places the client, caregiver, or others at immediate risk.

Whenever possible, Mint Group Private Care will make reasonable efforts to discuss concerns and resolve issues before discontinuing services. Immediate termination may occur when continued services would compromise safety or violate company policies.